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  • How long does the hair last?
    The Crowned Collection can last up to 3-4 years! Akin to any investment, with proper care, longevity is evitable. Our Virgin hair should ideally be treated like your natural hair. Deep conditions should be done as needed and heat protectants should be used whenever heat is applied. These tips are essential in the maintenance of your hair.
  • Can the hair be coloured or dyed?
    Yes! Here at Crowned by Mpress, one of our many great bonuses is that our hair is 100% chemically unprocessed, and as such, bleach or dye can be applied to the hair to achieve the highlights, colours, or tones desired. Our team highly recommends that our hair be professionally dyed to guarantee the best results and ensure longevity. *It is also important to note, that once virgin hair has been coloured or bleached, it is no longer “virgin”
  • Can my hair be curled?
    Absolutely! Another great bonus of our hair collection is that our hair holds immaculate curls, creating a voluminous look.
  • Can my wefts be cut?
    Yes, you can cut your wefts if desired. However, it is not recommended as it may cause unnecessary shedding. If not preventable, sealing your wefts is a great alternative to allow longevity.
  • How many bundles should I purchase?
    The number of bundles may vary depending on style and look. The Crowned Collection is 110 grams per bundle, opposed to 100 grams from local competitors. To assist you before making your purchase, we have provided guidelines below: For a standard full sew-in we recommend: 12”-18”- minimum 3 bundles 20”-26” – minimum 4 bundles 28”- 32”- 4 bundles or more *A minimum of 3 bundles is required for best results.
  • How long will it take to receive my order?
    Once you have placed your order, please allow 48 hours for orders to be processed after payment. For bundles, closures, and frontals, 2-9 business day wait is required. For custom wig orders, two options will be provided at checkout: - Express shipping; 4- 7 business days, please be advised that additional cost of $85 will apply for express delivery. - Regular shipping; 10- 12 business days. ALL SALES ARE FINAL! *Your tracking number will be sent out as soon as your package is shipped.*
  • I would like to cancel my order
    After your payment had been processed. Your order can be changed within 24hrs, via email at Changes can be made to an existing order for equal value or more. Please be as detailed as possible, and provide order number first and last name. Please be advised that changes that have been may disrupt scheduled delivery.
  • How do I return/exchange hair?
    Due to health and safety and hygienic reasons, all sales are final and we do not offer returns. If you have received the wrong item or would like to exchange, please send us an email at Exchanges are evaluated and accessed on case bases, only for hair that has not been worn or altered in any way. All hair must be in its original packaging. Please contact us within 48hrs business days of receipt for any exchange requests. Return shipping costs will be at customer’s expense.
  • Lost/stolen items
    Crowned by Mpress is not responsible for any lost or stolen packages. Please make sure to track your item for delivery dates and time. Contact your local carrier for additional inquires. For any further inquires, please email.
  • Can I make changes to a pre-existing order?
    After your payment has been processed, your order can be changed within 24hrs via email at Changes can be made to an existing order for equal value or more. Please be as detailed as possible, providing order number, first, and last name. Please be advised that additional changes may disrupt scheduled delivery.
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